Effective immediately, Eyecare Rockwall will be closed to all routine eye examinations so that we can provide urgent and emergent eye care services to our patients and the community.
In order to minimize your exposure to COVID-19, if you are having an EYE emergency, we prefer you NOT GO TO the HOSPITAL ERs, Urgent Medical Care Centers, Family practices or your general PCPs!
We ARE the EYE specialists and will triage your eye care needs! We can see you for urgent care, triage and either treat or refer any eye emergency for necessary surgery to a Cornea, Retinal or Glaucoma Surgeon. We accept most major medical plans. We are here to provide non-COVID-19 related eye emergency services, while maximizing disinfection and minimizing patient to patient interaction. All sick or COVID-19 suspected individuals will be sent to the hospital.
FOR EMERGENCY EYE SERVICES
Please call our office between the hours of 9am to 5pm on Monday through Friday, so that we can provide an immediate private in-office appointment or tele-health conference appointment with one of our Doctors of Optometry. 972-472-2020 While most patient needs can be met by phone or by tele-health, Emergent and Urgent Care in-office appointments will be reserved to Doctor-deemed emergencies after triage with our staff by either phone or tele-health.
EVERY patient pre-approved to be seen in our office for any emergent appointment will be required to submit to a temperature check, travel and health questionnaire, sanitizing their hands upon entry and wearing a face mask while in our office. The Doctor will be able to accommodate only the patient in the exam room, unless a caregiver or guardian is required. Any other visitors accompanying the patient will be asked to stay outside the facility or in the car.
ARRIVAL AWARENESS PROTOCOL
Once you have arrived for your appointment, please call/text our office, speak to the front desk and they will flag you in when our staff is ready to admit you and get you to an exam room. Again, our number is 972-472-2020 or text reply to the confirmation system number.
WE ARE READY!
All health screening protocols for each member of our staff and patients are required! In addition to the highest levels of disinfection in our facility, ALL staff members are temperature-checked 3 times daily and are required to wear masks and gloves during patient care, all while practicing the accepted social distancing to the best of our ability.
WE ARE HERE FOR OUR PATIENTS!
Please call our office with any patient concerns, requests or needs that you may require to maintain eye health and vision during this crucial time as we shelter in place. Our office has options for same-day glasses and contact lenses, urgent refractive services, orders and dispenses with available non-contact pick-up, curb-side dispense, or porch drop delivery options.
HOURS WILL BE BY APPOINTMENT ONLY
We are answering calls between 9am - 5pm. If we are on another line and unable to answer your call, please leave a message. We will be checking messages and someone will return your call typically within the hour.
AFTER HOURS EYE EMERGENCY?
After 5 pm, calls to our ER Phone number should be reserved for true sight-threatening emergencies by calling 469-642-9992. Any call between the hours of 10 pm to 7 am will go to Voice Mail and may not be returned until morning to give our Doctors sufficient rest.
FINALLY Thank you for trusting our Eyecare Rockwall team to take care of all of your eye care needs! We are committed to helping our community and our patients in this very trying time. Our prayers go out to all for patience, wisdom and protection. STAY IN PLACE! STAY PROTECTED! STAY WELL! Dr. Holly Fisher Britt, OD and Associate Doctors of Optometry Eyecare Rockwall
AS A REMINDER for EYE SAFETY as we work, play and stay at home:
1. EYE PROTECTION is best when wearing glasses or safety goggles! Don’t forget your eye protection when cleaning with chemicals and working outdoors.
2. If you must wear your contact lenses, WASH YOUR HANDS with HOT, SOAPY WATER for 20 seconds before you insert AND before you remove your Contact Lenses as to mitigate any spread of bacteria or virus.
3. DISPOSE of your CONTACT LENSES; THEY ARE NOT in SHORT SUPPLY! We can always order you more! Also, do not sleep in contact lenses to minimize a resultant oxygen-deprived corneal infections or ulcers.
4. IF YOU BECOME SICK: Keep your contacts out and dispose of the pair you were wearing at the time you became ill.